You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Things happen. Family things happen. Impatience happens. Not all cancellations are created equally, and we understand that very well after over 10 years creating custom headlights. We have succeeded in making customers very happy most of the time, but we have also learned quite a lot from failing to do so. To one customer the reason for delay might be acceptable, while to another, there is zero flexibility in their expectations. We get that. We also have certain things that fall outside of our control, such as overseas orders that cannot be returned after purchase, products that are so specific to the build, we can't use them for another project, and certainly painted parts that were done to the customers spec and paint code, that can't be unpainted and refunded.
When a cancellation request is sent in, we have to take even more time to go back over everything to see what we have available to refund, as well as what we can't refund. Each situation varies, so a canned "25% restocking fee" just doesn't make sense for us, or to the customer. This isn't 1 box sitting on the shelf next to 1000 identical boxes that just needs to be set back up there, price gouging you in the process. This is a small operation with top notch end results for custom built to order lights.
There may be un-refundable parts of the job, based on when the cancellation came in. We work with our customers, and in some cases, take a massive financial hit, and make the customers problem our problem to assist in cancellations due to family emergencies (dont abuse this excuse now!) or circumstances that we do not want to add to the problem. In such cases, at our sole discretion, we make a full refund happen, and figure out the rest from there. Other times we can resell the build from one customer to a new customer due to our large network of customers. Its easier than you might think to post up a finished, or almost finished build that a customer is requesting a refund on, to a guy that doesn't have to wait the 3 months, and can basically pay and receive in a matter of days.
Long story short, we NEVER want to see refunds, because it hurts the business, both in the bank, and in the cool new stuff we can share with the world. It can also damage reputation when people get upset, demand a refund on their terms, and settle for nothing short of what they want, zero compromise. In situations like this, things can escalate to small claims court, tons of time involved, and ultimately, a huge loss on both ends, nobody ever wins. So please please only think of a cancelled job as a last resort, and keep in mind we're not Walmart, or BMW. We can't squash every dispute by throwing money at it, and we can't possibly make EVERYBODY happy. But we care deeply about our customers, we're real people, and we want to see every customer out there with their finished product, smiling big, and sending us more business. A refund at the end of the day is about the same as a zero interest loan for 3 months, and we really really dont want that for us or for you, as you'll be right where you started, minus all the time and excitement that results in nothing but some cash back in your pocket :(